United Kingdom Veterinarians’ Perceptions of Clients’ Internet Use and the Perceived Impacts on the Client-Vet Relationship
Lori
Kogan1*, James A Oxley2
2Independent
Researcher, 35 Farnes Drive, Gidea Park, Romford, Essex, UK
Citation: Kogan L, Oxley JA (2017) United Kingdom Veterinarians’ Perceptions of Clients’ Internet Use and the Perceived Impacts
1. Introduction
The question “How
often do you suggest specific websites (not including your clinics website) to
clients” resulted in 28% stating less than once a month, 27% several times a
month, 21% several times a week, 15% at least once a day, 3% many times a day
and 6% never. Of 94 veterinarians who reported they do suggest website to
clients, the majority either told clients the name and address of a particular
website (31.9%), gave them a written copy of the website name and address
(21.3%) or gave them both written and verbal instruction (17%) (See (Table 2) for a full breakdown).
More
veterinarians reported feeling that clients’ use of the internet for pet health
information has had a negative impact on the vet-client relationship (54%)
compared to those who felt it has had a positive impact (37%). Furthermore, 40%
of veterinarians stated that the pet health information on the internet has had
a negative impact on the health of companion animals, with 37% reporting a
positive impact and the remaining 23% stating it has had no impact on companion
animal health. Regarding time spent with a client, approximately half of
respondents stated that the internet has had no impact on how much time they
spent with clients (51%) with the remaining (49%) stating they have needed to
spend more time with clients. No veterinarians felt that the internet had
reduced the amount of time they need to spend with clients.
The authors would like to thank Jo Hinde (RVN), The Webinar Vet (https://www.thewebinarvet.com/) and everyone else who helped with the distribution and completion of the questionnaire.
Question |
0-20% |
21-40% |
41-60% |
61-80 |
81-100% |
What percentage of your clients do you think have access to the internet either at home or at work for personal use? |
0% |
0% |
5% |
24% |
71% |
What percentage of your clients do you think use the internet to look for health info about their pets? |
1% |
13% |
29% |
39% |
18% |
What percentage of your clients discuss the pet health information they find on the internet with you? |
17% |
38% |
30% |
12% |
3% |
Among your clients who access the internet for pet health information, what Percentage do you feel understand what they read online? |
38% |
35% |
20% |
5% |
2% |
Among your clients who access the internet for pet health information, what percentage do you feel trust what they read online? |
8% |
14% |
30% |
42% |
6% |
Table 1: Veterinarians’ responses to statements about clients’ use and understanding of the internet (n=100).
Options |
n |
% |
Give them a written copy of the websites name and address |
20 |
21.3 |
Give them a written copy of the websites name and address, show them the website homepage on a computer at the veterinary clinic |
2 |
2.1 |
Show them the website homepage on a computer at the veterinary clinic |
8 |
8.5 |
Tell them the name or address of a particular website |
30 |
31.9 |
Tell them the name or address of a particular website, give them a written copy of the websites name and address |
16 |
17.0 |
Tell them the name or address of a particular website, give them a written copy of the websites name and address, show them the website homepage on a computer at the veterinary clinic |
15 |
16.0 |
Tell them the name or address of a particular website, show them the website homepage on a computer at the veterinary clinic |
3 |
3.2 |
Total |
94 |
100 |
Table 2: Methods in which veterinarians recommend website to clients (n=94).